Volaris Airlines_1

Volaris Airlines Refund Policy 2023 : The Complete Guide

Navigating the terms and conditions of airline tickets can be a daunting task, especially when it comes to understanding their refund policies. Today, we will unravel the intricacies of the refund policy for Volaris Airlines. From my perspective, this will not only provide clarity but also empower you to make informed decisions when booking your next trip.

Key Essentials for Refund Requests

For any airline, certain basic details are paramount when requesting a refund. With Volaris, you’ll need to provide:

  • Your Reservation Code, a mix of numbers and letters that relates to your booking (commonly referred to as PNR).
  • Your name – and make sure it’s exactly as it appears on your PNR.
  • The e-mail address you used during flight booking.

In some instances, you may also be asked to share a copy of your ID, bank account details, or any other document deemed necessary for the refund process. Personally, I believe it’s always a good idea to keep such documents handy to expedite the refund process.

When Can You Request a Refund?

It seems to me that Volaris has a clear stance on when refunds can be initiated:

  • If you’ve purchased a round trip ticket, any cancellation and refund will apply to both segments of the journey. Hence, isolating and canceling just one segment isn’t feasible.
  • Ensure that you haven’t completed the check-in process for any of the flights you wish to cancel.

From my experience, understanding these points beforehand can save a lot of potential hassle and disappointment.

How and When Will You Get Your Refund?

If your refund request aligns with Volaris’ terms and conditions, the refund is typically reverted to your original form of payment. However, there are instances where certain payment methods might not accommodate a refund. In such cases, Volaris will need extra details to process the refund through alternative means.

While refunds processed back to the original payment method rely on interbank procedures and may vary in duration, alternative methods will be credited promptly once the necessary details are shared. It’s my belief that being aware of these nuances ensures a smoother refund journey.

Packages and Special Purchases

For those who’ve opted for packages like plane + hotel + car rentals, the refund timeline might vary depending on each service provider’s policies. If you ask me, this is where the Volaris Call Center can be your best friend. They provide specific helplines based on the type of purchase:

  • For Packages: Call the relevant numbers like Mexico Tel.: 01 800 040 4300.
  • For Hotels: Reach out at numbers like Mexico: 001 877 396 6197 or US: Service in English: 1(888)850 3958.
  • For Cruises: Options include Mexico toll-free: 01 (800) 744-6935 or US: 1 (855) 252-6894.

If you secured your ticket via a Travel Agency, the refund needs to be processed through them, as they’re the primary selling party.

Partial Use of Tickets

In situations where you’ve bought a ticket with multiple segments, but wish to skip one while utilizing the rest, it’s crucial to notify Volaris. This ensures your boarding rights for the subsequent segments remain intact. However, I suggest noting that the unused segment will not be eligible for a refund.


What details do I need to provide when requesting a refund from Volaris Airlines?

Answer: When initiating a refund, you’ll need to provide your Reservation Code (or PNR), the exact name as it appears on your PNR, and the email address used during flight booking. Occasionally, additional documents like a copy of your ID or bank details might be required.

2. If I’ve purchased a round trip ticket but wish to cancel only one segment, can I get a refund for just that part?

Answer: No. For round trip tickets, any cancellation and refund request will apply to both segments of your journey. This means you cannot cancel and request a refund for just one segment of your round trip.

3. How long will it take for my refund to be processed?

Answer: The duration for refunds depends on the method of payment and interbank procedures. If reverted to the original form of payment, it’s subject to the bank’s processing times. However, if processed through alternative means, it will be credited promptly once all required details are provided.

4. I’ve purchased a combined package (flight + hotel + car rental). How will my refund work in this case?

Answer: For combined packages, the refund timeline might vary based on each service provider’s policies. You’d need to contact the Volaris Call Center and use the specific helplines based on your type of purchase to get more clarity on the refund process.

5. What should I do if I bought my ticket through a travel agency and wish to request a refund?

Answer: If your ticket was purchased via a travel agency, you should approach them directly for any refund requests. This is because they are the primary selling party and will handle the refund process on behalf of Volaris Airlines.


In my opinion, understanding the refund policy of Volaris Airlines is essential for every traveler. Not only does it give clarity on the process, but it also helps in avoiding any potential mishaps. Always remember to check the terms and conditions regularly, as they might change, and stay informed to enjoy a hassle-free travel experience. Safe travels!

Similar Posts

Leave a Reply

Your email address will not be published. Required fields are marked *